Signal, not software.
Nivākya answers every call in under a second, qualifies the human on the other end, and writes the outcome straight into your CRM. Then it shows you exactly how it performed — call by call, sentence by sentence.
Try it before you talk to us.
Put a real agent on your own phone, or open the video agent. No form to fill in first, no email gate, no deck. This is the same runtime your customers would reach — you are just standing on the other side of it.
Nothing appears here until a call connects. If the panel stays empty, the carrier has not answered yet.
Running customer conversations for
Every call is three moves. We publish the timing of all three.
Most vendors sell you a black box and a demo line. Nivākya breaks the conversation into the hear → decide → act loop and lets you inspect each stage on real traffic. If a stage slows down, you see it before your customers do.
Streaming ASR with barge-in. The agent stops talking the instant your customer does, without clipping the first word.
Intent, entity and policy resolution against your own rules, price lists, calendars and knowledge — not a generic prompt.
Speech synthesis, tool calls and CRM writes, dispatched in parallel so the booking lands before the goodbyes finish.
Measured at the carrier edge across 4.2M calls in the last 90 days. Regional figures sit in the status page.
Built as one instrument, not eleven SKUs.
Inbound that never queues
Concurrent calls are limited by your carrier, not by us. Overflow, after-hours and holiday routing are all the same agent with a different policy.
Outbound that respects people
Calling windows, retry ladders, DNC scrubbing and per-region consent checks are enforced before a number is ever dialled.
Scoring you can defend
Every lead arrives with the transcript, the score, and the exact sentences that produced it. No unexplainable numbers.
Simulate before you go live
Ten thousand synthetic callers — angry, confused, off-script, multilingual — run against your agent overnight. You ship what passes.
Context that survives the hangup
Caller history, open tickets, order state and past objections are on the agent's screen in the first 200 milliseconds.
Audit trail by default
Recording, redaction, consent capture and a cryptographic hash per turn. Compliance gets a folder, not a favour.
One customer. One agent. Four places to work on it.
Design lives in the Studio. Risk lives in Rehearsal. Reality lives in the Console. Truth lives in Intelligence. They share one model, so nothing is retyped between them.
Live operations, in one room
Watch concurrent calls, jump into any transcript, take over as a human, and see escalation pressure build before the queue turns red.
- ▪ Sentiment and talk-ratio per live call
- ▪ One-click listen, whisper, or take over
- ▪ Escalation SLA timers with automatic fallback
Agents as versioned artefacts
Prompt, tools, guardrails, escalation rules and voice in a single graph. Branch it, diff it, review it, roll it back in one click.
- ▪ Git-style versioning with reviewer sign-off
- ▪ Guardrail library mapped to your policy clauses
- ▪ A/B a change on 5% of live traffic
Break it on purpose, at 3am, for free
Synthetic callers with accents, background noise, interruptions and bad intent. You get a pass/fail report against the behaviours you declared.
- ▪ 120 adversarial personas out of the box
- ▪ Regression suite that runs on every publish
- ▪ Human-agent training mode on the same lines
Your customers, in their own words
Themes, objections, competitor mentions and pricing pushback, mined from every call and tied back to revenue.
- ▪ Theme clustering with verbatim playback
- ▪ Churn-risk and save-rate by cohort
- ▪ Weekly digest your CFO will actually read
Numbers our customers gave us permission to publish.
The AI that argues with your AI.
Before an agent touches a real customer, Nivākya sends a crowd of synthetic callers at it: the interrupter, the mumbler, the one who asks for a human in the first second, the one reading a competitor's quote aloud. Whatever survives gets your sign-off.
Declare the behaviours
“Never quote below list price.” “Always confirm the address twice.” Written as plain rules, stored with your policy reference.
Run the crowd
Up to 10,000 simulated conversations per run, in parallel, across accents you actually receive calls in.
Read the failure list
Not a score — a list of exact turns that broke a rule, with audio, and the fix suggested inline.
Freeze the version
A passing run signs the agent version. That signature is the thing your risk team approves.
Voice is not generic. Neither are these.
Site visits, not gatekeeping
Qualify budget and timeline, then book the visit while the caller is still interested.
Read the playbook →
HEALTHCAREReminders that reduce no-shows
Appointment confirmation, prep instructions and reschedules with HIPAA-scoped storage.
Read the playbook →
LENDING & INSURANCEVerification without friction
KYC stepping, income confirmation and soft-collection calls that stay inside regulation.
Read the playbook →
E-COMMERCEFewer failed deliveries
COD confirmation, address repair and returns triage at the scale of your order book.
Read the playbook →
BPO & CALL CENTRESAbsorb the peaks, keep the people
Agents take the repetitive 70%; your team takes the calls that need a human.
Read the playbook →
ALL INDUSTRIESSee every playbook
Nine verticals, twenty-two shipped use cases, each with the rule set we start from.
Browse solutions →
It plugs into the stack you already pay for.
Nivākya is deliberately not your system of record. It reads from it, writes to it, and leaves the data where your team already looks.
Generated from your workspace's live connection graph — not a marketing diagram.
Voice data is sensitive. We treat it that way.
Region-pinned storage, redaction before persistence, customer-managed keys on enterprise, and an audit log your team can query.
Ask them, not us.
“We stopped measuring call deflection and started measuring booked visits. Same team, four times the output.”
“The rehearsal report is what got it past our risk committee. Nobody else brought us evidence.”
“Hindi, Tamil and English on the same number, with the caller none the wiser. That was the whole requirement.”
Three simple plans. Pay for the calls you connect.
You pay for calls that connect and do something useful. Unused volume rolls over, and every plan includes a rehearsal allowance.
For a single number and a real pilot, with full rehearsal access.
- ✓ 1 concurrent call
- ✓ 1 agent
- ✓ Rehearsal · 500 simulated calls / mo
- ✓ Email support
For teams running continuously across inbound and outbound.
- ✓ 5 concurrent calls, bursting to 20
- ✓ 10 agents, each fully versioned
- ✓ Rehearsal · 5,000 simulated calls / mo
- ✓ CRM + telephony integrations
- ✓ Priority routing & 99.95% SLA
For regulated, high-volume or data-resident deployments.
- ✓ Dedicated regions & customer-managed keys
- ✓ Private model routing, BYO LLM
- ✓ Unlimited rehearsal & QA seats
- ✓ Named architect, quarterly review
All plans include the full audit trail and the Trust Centre documentation. Per-minute carrier costs are passed through at cost.
Read before you buy.
We publish the model we'd want to read if we were the buyer: benchmarks with methodology, failure post-mortems, and the comparison we lose.
Every page and component we were missing, and what we shipped in response.
Voice agent benchmark, Q3 2026Latency, task completion and hallucination rates across six vendors, same test set.
Post-mortem: the day our ASR misheard a postcodeWhat broke, how the guardrail caught it, what we changed.
Put an agent on one real number this week.
We'll build the first agent with you, rehearse it against your own scenarios, and show you the report before it ever rings a customer.
No ring lights. No 40-slide deck. Bring three real call recordings.