Nivākya · qualify-buyer v14
Good morning, this is Nivākya calling on behalf of Helios Retail. Am I speaking with Mr. Alvarez?
00:02 · opening, consent notice delivered
Caller
Yes, that’s me. You’re following up my enquiry about the walnut sofa.
00:07
Nivākya · qualify-buyer v14
Exactly right. I have your reference HR-88412 — the Atlas three-seater in walnut. You asked us to check east-coast stock before Saturday.
00:14 · inventory.check called, 240ms
Caller
And I need it delivered before the 30th. That’s the hard part.
00:22
Nivākya · qualify-buyer v14
Let me read it back: delivery on or before 30 September to 48 Deansgate, Manchester M3 2FF, with a tail-lift vehicle. Two units are in stock at the Trafford Park depot.
00:31
Caller
That’s the address. Is the lift-gate extra?
00:40
Nivākya · qualify-buyer v14
It is complimentary above £1,200, and the Atlas order lands at £1,486 including the delivery window you asked for.
00:48 · quote.compose 1.1s
Caller
Fine. What about the fabric — I wanted oatmeal, not the grey.
00:57
Nivākya · qualify-buyer v14
Switching you to the oatmeal performance weave — same price, and I can dispatch the sample today so you see it before the crew arrives.
01:06 · catalogue.swap applied to basket
engagement rising
Caller
That works better. And the two-year protection plan?
01:14
Nivākya · qualify-buyer v14
The plan is £149 and covers accidental staining — which matters more now that you have chosen a light weave. Shall I add it to the basket?
01:22
Caller
Add it. And Saturday between 11 and 1 for delivery.
01:29
Nivākya · qualify-buyer v14
Booked: Saturday 23 September, 11:00 to 13:00, two-person crew, lift-gate, protection plan included. The confirmation text is going to the number ending 2210.
01:38 · sms.send queued
commitment signal detected
Caller
Good. Anything else you need from me?
01:46
Nivākya · qualify-buyer v14
One thing — the matching ottoman in oatmeal rides on the same pallet at £219. I can hold one until Saturday, no charge, and you decide when the crew arrives.
01:52
Caller
Let me see the sofa first. Hold it if it’s free.
02:00
Nivākya · qualify-buyer v14
Held for seven days at no charge, and written to your Helios account. Thank you, Mr. Alvarez — reply to the text if anything changes. Goodbye.
02:06 · summary written to CRM, 240ms