Agents in production
12
▲ 3 promoted this month
Average containment
78.4%
▲ 3.1 pts this week
Worst performer
61.4%
settlement-negotiator · 23.8% escalation
Pending rehearsal
4
oldest waiting 2 days
Languages covered
11
en · es · fr · pt · hi · ar · de
New agent

All agents

34 registeredtrailing 7 days
AgentVersionLanguagesCalls 7dContainmentEscalationRehearsalHealth
qualify-buyerv14en-GB, es-MX, pt-BR14,20881.4%7.2%passed
Open
demo-schedulerv9en-GB, en-GB9,64086.1%5.0%passed
Open
quote-builderv6en-GB, fr-FR4,31874.6%11.8%passed
Open
lead-scorerv11en-GB22,90591.2%2.4%passed
Open
trial-onboardv4en-GB, de-DE3,10269.4%14.1%pending
Open
winback-offerv5en-GB, es-MX6,88471.8%12.6%canary
Open
pricing-negotiatorv3en-GB, hi-IN2,45564.2%18.3%rejected
Open
webchat-qualifyv8en-GB, ja-JP11,73083.7%6.9%passed
Open
triage-clinicv3ar-AE, en-GB5,91277.3%9.4%passed
Open
order-statusv12en-GB, es-MX, fr-FR31,45592.6%3.1%passed
Open
returns-handlerv7en-GB, en-CA8,20479.8%8.7%passed
Open
warranty-claimsv5en-GB, de-DE3,87668.5%15.2%pending
Open
password-resetv10en-GB, es-ES, pt-BR18,66095.1%1.2%passed
Open
billing-disputev4en-GB, hi-IN4,10966.9%19.6%rejected
Open
outage-noticev2en-GB1,98888.4%4.3%passed
Open
device-troubleshootv6en-GB, ko-KR7,44172.5%13.8%passed
Open
smart-home-helpv3en-GB, en-AU2,76063.1%21.4%pending
Open
renewal-nudgev6hi-IN, en-IN9,11870.9%16.4%drifted
Open
payment-reminderv8en-GB, es-MX12,48680.2%9.1%passed
Open
payment-plan-offerv4en-GB, es-MX5,34074.9%12.0%passed
Open
arrears-triagev3en-GB3,90568.2%17.7%pending
Open
hardship-referralv2en-GB2,14385.6%6.2%passed
Open
settlement-negotiatorv5en-GB, es-MX4,67261.4%23.8%rejected
Open
appointment-reminderv7en-GB, es-MX26,31193.8%2.9%passed
Open
prescription-refillv6en-GB14,90589.2%4.6%passed
Open
insurance-verifyv4en-GB6,24076.7%10.3%passed
Open
nurse-triagev2en-GB3,41871.2%14.9%canary
Open
post-op-checkinv3en-GB, es-MX4,98684.1%5.8%passed
Open
billing-clarityv5en-GB5,57269.8%16.1%pending
Open
cod-confirmv9en-GB, en-GB17,20488.7%4.1%passed
Open
delivery-windowv11en-GB, es-MX23,69090.4%3.6%passed
Open
dispatch-trackerv5en-GB, en-IN8,87582.9%7.4%passed
Open
return-pickupv4en-GB, fr-CA6,10977.5%10.8%canary
Open
fleet-bookingv3en-GB, de-DE2,90466.3%18.9%drifted
Open

Sales agents

8 agentsavg containment 77.8%
AgentVersionLanguagesCalls 7dContainmentEscalationRehearsalHealth
qualify-buyerv14en-GB, es-MX, pt-BR14,20881.4%7.2%passed
Open
demo-schedulerv9en-GB, en-GB9,64086.1%5.0%passed
Open
quote-builderv6en-GB, fr-FR4,31874.6%11.8%passed
Open
lead-scorerv11en-GB22,90591.2%2.4%passed
Open
trial-onboardv4en-GB, de-DE3,10269.4%14.1%pending
Open
winback-offerv5en-GB, es-MX6,88471.8%12.6%canary
Open
pricing-negotiatorv3en-GB, hi-IN2,45564.2%18.3%rejected
Open
webchat-qualifyv8en-GB, ja-JP11,73083.7%6.9%passed
Open

Support agents

9 agentsavg containment 78.6%
AgentVersionLanguagesCalls 7dContainmentEscalationRehearsalHealth
triage-clinicv3ar-AE, en-GB5,91277.3%9.4%passed
Open
order-statusv12en-GB, es-MX, fr-FR31,45592.6%3.1%passed
Open
returns-handlerv7en-GB, en-CA8,20479.8%8.7%passed
Open
warranty-claimsv5en-GB, de-DE3,87668.5%15.2%pending
Open
password-resetv10en-GB, es-ES, pt-BR18,66095.1%1.2%passed
Open
billing-disputev4en-GB, hi-IN4,10966.9%19.6%rejected
Open
outage-noticev2en-GB1,98888.4%4.3%passed
Open
device-troubleshootv6en-GB, ko-KR7,44172.5%13.8%passed
Open
smart-home-helpv3en-GB, en-AU2,76063.1%21.4%pending
Open

Collections agents

6 agentsavg containment 73.5%
AgentVersionLanguagesCalls 7dContainmentEscalationRehearsalHealth
renewal-nudgev6hi-IN, en-IN9,11870.9%16.4%drifted
Open
payment-reminderv8en-GB, es-MX12,48680.2%9.1%passed
Open
payment-plan-offerv4en-GB, es-MX5,34074.9%12.0%passed
Open
arrears-triagev3en-GB3,90568.2%17.7%pending
Open
hardship-referralv2en-GB2,14385.6%6.2%passed
Open
settlement-negotiatorv5en-GB, es-MX4,67261.4%23.8%rejected
Open

Healthcare agents

6 agentsavg containment 80.8%HIPAA pack
AgentVersionLanguagesCalls 7dContainmentEscalationRehearsalHealth
appointment-reminderv7en-GB, es-MX26,31193.8%2.9%passed
Open
prescription-refillv6en-GB14,90589.2%4.6%passed
Open
insurance-verifyv4en-GB6,24076.7%10.3%passed
Open
nurse-triagev2en-GB3,41871.2%14.9%canary
Open
post-op-checkinv3en-GB, es-MX4,98684.1%5.8%passed
Open
billing-clarityv5en-GB5,57269.8%16.1%pending
Open

Logistics agents

5 agentsavg containment 81.2%
AgentVersionLanguagesCalls 7dContainmentEscalationRehearsalHealth
cod-confirmv9en-GB, en-GB17,20488.7%4.1%passed
Open
delivery-windowv11en-GB, es-MX23,69090.4%3.6%passed
Open
dispatch-trackerv5en-GB, en-IN8,87582.9%7.4%passed
Open
return-pickupv4en-GB, fr-CA6,10977.5%10.8%canary
Open
fleet-bookingv3en-GB, de-DE2,90466.3%18.9%drifted
Open

Rejected at rehearsal

3 agents blockedRehearsal lab →
AgentFailing rubricFailuresSuggested fix
pricing-negotiator v3
en-GB, hi-IN		Policy adherence41Remove the discretionary discount above 12% and defer to the pricing desk before quoting.
billing-dispute v4
en-GB, hi-IN		Disclosure accuracy33Reword the partial-credit sentence so it quotes clause RC-14.2 verbatim.
settlement-negotiator v5
en-GB, es-MX		Empathy under pressure28Enable the de-escalation persona for the first 40 seconds of every arrears call.

Lifecycle

draft → retired

Draft

Author edits the graph in the studio. Nothing is routed to callers and the version is private to the workspace.

Rehearsal

10,000 adversarial simulations per publish. An agent cannot leave this stage below a 98% pass rate.

Canary

Routed to 5% of eligible traffic for 48 hours with automatic rollback on any policy trip.

Production

Full routing with live guardrails, drift alerts and a weekly regression run on every published version.

Retired

Removed from routing; the version stays frozen and readable so any past call remains reproducible.

Bulk actions

applies to selection